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About ticketshala.com

Q. What is ticketshala.com?

ticketshala.com is an all-Bangladeshi online and mobile travel marketplace to buy ticketed events or services. Currently we provide tickets for airline flights; hotel stays; car rentals; tour packages; and events like concerts; movies; sports; and theme parks. We will be adding new services and products so check back frequently. ticketshala.com provides a convenient, efficient, informative and secure way of browsing and buying all your tickets online.


Q. Does ticketshala.com have an office and how can I contact them?

Yes, we are located in Dhaka and New York with local offices and telephone numbers in both countries. We do not conduct any retail customer ticketing transaction from our local offices. You can contact us in the following ways:
Call us: 09666770066
Email us: info@ticketshala.com
Chat with us: https://www.ticketshala.com/


Privacy Policy

Q. What is ticketshala.com's privacy policy?

ticketshala.com and its parent company, JAMA Innovations Ltd., know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer and store your information. The Privacy Policy applies to any ticketshala.com websites, applications, contests, surveys, redemptions, marketing, promotions, warranty registration, after sales support or repair support and other services, that refer to or link to the Privacy Policy (collectively, our "Services").

While this Privacy Policy applies to all our Services, we also have provided certain specific privacy supplements that contain additional information about our practices in connection with particular Services. These supplements apply to your use of the Services they cover. Additional consent will be obtained for certain data processing activities.

Please note that the Privacy Policy applies to your usage of ticketshala.com (which are among the Services covered by this Privacy Policy, along with our websites, online applications and mobile applications). It also applies regardless of whether you use a computer, mobile phone, tablet, TV, or other device to access our Services. It is important that you read the Privacy Policy carefully because anytime you use our Services, you consent to the practices we describe in the Privacy Policy and the supplements. If you do not agree to the practices described in the Privacy Policy, you should not use our Services.

It also is important that you check back often for updates to the Privacy Policy. If we update the Privacy Policy we will let you know about changes we consider to be material by placing a note on relevant Services. By accessing or using our Services after we have placed such a notice, you consent to the new practice(s) identified in the update. The most current version of the Privacy Policy will always be available here https://www.ticketshala.com/privacy-policy/. You can check the "effective date" posted at the top to see when the Privacy Policy was last updated.

We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to your friends and family.


Q. What Information does ticketshala.com collect?

ticketshala.com collects personally identifiable information ("Personal Data") about you that you provide to us while using the Site. Personal Data includes information that can identify you as a specific individual, such as your name, address, phone number or e-mail address. We also collect non-personally identifiable information, including your IP address, search preferences related to specific searches, location, and bids through your interactions with our Site. When we link non-personally identifiable information with Personal Data, we treat that as Personal Data under this Privacy Policy.

ticketshala.com includes links to other web sites and online services whose privacy practices may differ from those of ticketshala.com. For example, you can log in to our Site using single sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Site to your profile page to share with others within your network. If you submit personal information to or through any of those web sites or services, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit or online services you use.

ticketshala.com also includes Social Media Features and Widgets, such as Facebook, Google Plus, Twitter, and YouTube. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

If you purchase certain services, such as airline tickets, for other travellers, we will collect the names of the other travellers. You must make sure that you have the right to provide such information. By providing any Personal Data of another traveller, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose such Personal Data as set forth in this Privacy Policy. Personal Data of other travellers is collected only for the purpose of providing such other traveller's names to the appropriate travel supplier, such as the airline on which travel will occur.


Q. How does ticketshala.com protect your personal data?

To prevent unauthorized access, maintain data accuracy, and ensure correct use of personal data, ticketshala.com employs reasonable and current technical, administrative and physical safeguards. To protect credit card transactions while in transit, ticketshala.com currently uses Secure Socket Layer encryption.


Q. Does ticketshala.com store my credit card information?

At ticketshala.com we know your personal and banking information is of the utmost important to you. With respect to your banking and payment information, once a transaction is completed in our system, ticketshala.com will redirect you to our third-party payment processing gateway, called SSL Commerz. All banking and credit card data is processed by SSL Commerz and ticketshala.com does not get any access to that. Only the information you provide in your myticketshala account is stored.


Q. How does ticketshala.com use the information that is collected?

ticketshala.com uses personal data to provide you with the products and services from our Site, to build features that will make the services available on the Site easier to use, and to contact you about these services. This includes faster purchase requests, better customer support and timely notice of new services and special offers and more relevant content.

From time to time, ticketshala.com may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions to you, as a Site user. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by using the hyperlink provided in these notices or in your profile.


Q. How can you access or change your personal information?

ticketshala.com understands that you may want to change, access or delete your Personal Data. You may do so by accessing your myticketshala profile. To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. Any request to access your personally identifying information will be answered in less than 30 days. If you have registered your profile on any of the services available on our Site, your e-mail address and password are required in order to access your profile information.

We will retain your information for as long as your account is active or as needed to provide you services. In addition, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Q. Can children under the age of 18 use ticketshala.com?

Individuals under the age of 18 are not eligible to use any services on our Site.


Q. What are ticketshala.com's terms & conditions?

Please follow this link to read our company Terms and Conditions at https://www.ticketshala.com/terms-and-conditions/ 


Buying, Exchanging, Cancelling or Refunding My Ticket/Reservation

Q. What's the guarantee that I will get my ticket or that my ticket is valid?

We ONLY sell genuine and authentic tickets backed by our ticket service operators. We ensure that the reservation or ticket you buy from us is 100% authentic and valid. If not, we and our service operators are bound by the commercial law to refund your money. You can always check with the service operators (e.g., hotels, airlines, bus, boat, car, train, even operators) to make sure we sell legitimate and authentic tickets before you buy from ticketshala.com.

Q. How will I get my ticket once I make a purchase?

Tickets are available either immediately online (print at home), through your mobile phone application (QR Code or Barcode), and through our e-ticketing system (email, text message) or delivered to your home or business as Cash on Delivery (COD). However, there is an extra fee for COD.

Q. Does ticketshala.com offer a pricing guarantee?

Yes, our Price Guarantee can be read on the ticketshala.com home page https://www.ticketshala.com or in our Terms and Conditions https://www.ticketshala.com/terms-and-conditions/ 

Q. Can I cancel, change, return, exchange or get a refund for my ticket?

Yes, in most cases, you can cancel, make changes, exchange, or get a refund on your ticket, however, certain terms and conditions may apply based on the service operator's own policy. We strongly recommend that you review the terms of each ticket, before purchasing. Details of our cancellation, change, refund policies can be found in our Terms and Conditions https://www.ticketshala.com/terms-and-conditions/ 

Q. How long does it take to get a refund and how?

If a refund is processed by ticketshala.com or through its call center, it can take up to 10 business days for the refund to be processed by us. The refund will appear on your bank statement depending on the banking institution's own refund timeframe and policy.

You can send an email to refund@ticketshala.com mentioning the ticket reference number and mobile number used while buying the ticket/booking, your payment (Mobile banking or Bank details with Account Number, Bank Account Name, Bank Name, Branch Name) and reservations details.

Q. How do I search for and buy tickets on ticketshala.com?

Searching and buying tickets is very convenient and intuitive. From our home page, you enter search information for flights, hotels, tours, transportation and events. Once you have selected the trip or event you want, you simply pay using one of our many convenient and secure payment options. Or if you still need help, you can speak with one of our customer service representatives through our online chat or by calling our call center at 09666770066.

Q. Can I buy tickets for travel or events from outside of Bangladesh?

Yes, ticketshala.com can be accessed from anywhere you have Internet access. You can buy tickets from anywhere in the world. But do keep in mind that many of our products and services are purchased for use within Bangladesh with the exception of international airline fares or overseas vacation packages.

Q. How do I pay for my tickets?

ticketshala.com provides several convenient methods for purchasing your tickets. Bank cards (debit, credit cards), COD, Certified Bank check, and bKash. However, we do not accept personal or business checks.

Q. What if my ticket is lost or stolen?

The benefit of receiving your ticket electronically is that it cannot be lost or stolen. However, if you have a paper copy, we can re-issue another ticket. Certain restrictions or limitations may apply such as duplicate copies or multiple use of same ticket. Additional delivery fees may apply for COD.

Q. What if the service operator cancels its event or service?

It's very rare that ever happens. However, if it does happen, ticketshala.com will give you your money back, given the service operator issues a refund.

Q. Is there VAT on my ticket?

If there are government requirements to apply VAT, it will be reflected in the total price of the ticket.

Q. Is there any service fee to buy tickets at ticketshala.com?

ticketshala.com does apply a convenience fee for providing our service. The fee amount varies depending on the type of ticket and is often reflected in the price.

Q. Is there additional fee to get my ticket delivered in person or overnight?

Yes, all COD deliveries will have a nominal convenience fee applied to get the ticket delivered in person or via courier service express.


Travel Protection Insurance

Q. What is travel protection insurance?

Travel Protection Insurance is extra coverage to protect your travel plans in the event of bad weather, illness, injury or other circumstances. ticketshala is developing a Travel Protection Insurance program to offer its customers. Please check back for more information.