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Terms and Conditions

Agreement Between User and ticketshala.com

It is important for you to read and understand these terms and conditions as you are bound to these terms by virtue of navigating and/or transacting on this Site.

ticketshala.com is a wholly owned and operated subsidiary of JAMA Innovations Limited and its various sister companies located in Bangladesh, United States of America, and other parts of the world. The ticketshala.com website, ticketing through call center, or related mobile apps are brought to you for public access, purely to inform, assist, and help you purchase various ticketed products and services in and outside of Bangladesh offered through various third party service operators which are not controlled by ticketshala.com. No commercial use of ticketshala.com (or its logo, site design) is permitted by anyone without prior express written consent from ticketshala.com.

These Terms and Conditions, also known as “Terms of Service”, constitute the agreement ("Agreement") between JAMA Innovations, (“we," "us" or "ticketshala.com"), its partners and affiliates that offer products and services through this site, collectively, “ticketshala.com” and the user ("you," "user", or “client”), collectively, “customer". Among other things, this Agreement describes your responsibilities and ticketshala.com’s limits and liabilities including any and all travel service operators that provide travel or other services through this Site. Note, in addition to this Agreement, the service operators, whose ticketed products you are purchasing through ticketshala.com, may have their own terms and conditions. You must make sure that you abide by the terms and conditions of their agreement as well.

Before proceeding any further on this Site, please read this agreement carefully. If at any point or time you do not agree with any and all parts of this agreement, please do not use or access ticketshala.com. Upon this disclosure, by accessing any area of ticketshala.com website, you automatically agree to abide by and be legally and fully bounded without limitation, qualification, or modification by this agreement. Without limitation of any other provisions of this agreement, you are prohibited from using ticketshala.com for any unlawful purposes other than its intended use. ticketshala.com reserves the right to terminate your access to the site and mobile apps at anytime at its sole discretion, with or without notice, if you fail to comply with any provision of this agreement and/or additional terms, or for any other reason.

As a condition of use and access to ticketshala.com and its applications, you warrant that, (a) you are of minimum legal age and/or have legal consent from parent or legal guardian to use this site or make purchase on anyone’s behalf; (b) if applicable, you have consent from your travel companion to use their personal and banking information; (c) you are not misusing or abusing this Site, or anyone’s personal or banking information; (d) you have been advised to inform all travellers of ticketshala.com agreement; (e) you are using this Site for legitimate reservation and ticketing purposes; (f) all information you supplied to the Site is true, legitimate, and current; (g) you have been advised to always protect and safeguard your ticketshala.com personal account information and not to abuse your individual account on ticketshala.com; (h) you will never make a false or fraudulent reservation or purchase for the purpose of fraudulent court claim or demand.

ticketshala.com reserves the right to cancel any airline, hotel, rental car reservation, tour package, event or any other transaction that it reasonably believes to have been fraudulently made including, by unauthorized use of a credit or debit card.

Additional terms and conditions from service operator may apply with or without notice

Accounts, Security, Passwords

You may register to utilize this Site by completing the specified registration process and providing us with current, complete, and accurate information as requested by the online registration form. It is your responsibility to maintain the currency, completeness and accuracy of your registration data, and any loss caused by your failure to do so is your responsibility. As part of the registration process, you will be asked to choose a security question. It is entirely your responsibility to maintain the confidentiality of your security question and your account. You agree to notify ticketshala.com immediately of any unauthorized use of your account. ticketshala.com is not liable for any loss that you may incur as a result of someone else using your account, either with or without your knowledge.

Privacy Policy

You confirm that you have read our Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by ticketshala.com and/or its Travel Service Providers and distributors in accordance with the terms of and for the purposes set forth in the Privacy Policy and the terms of our Travel Service Providers' privacy policies. To the extent permitted by law, ticketshala.com makes no representation or warranty with regard to the sufficiency of the security measures used for data handling and storage. ticketshala.com will not be responsible for any actual or consequential damages that result from a lapse in compliance with the Privacy Policy because of a security breach or technical malfunction.

Supplier Rules and Restrictions

Additional terms and conditions will apply to your reservation and purchase of travel related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website or other public information sources. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Some hotel, bus, launch, car, or entertainment operators may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by ticketshala.com.

Reviews, Comments, Photos and Other Submissions

We appreciate hearing from you. Please be aware that by submitting content to this Site by electronic mail, postings on this Site or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant ticketshala.com and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the "ticketshala.com Affiliates"), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that the ticketshala.com Companies may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submission may be shared with our supplier partners.

Prepaid Reservations

You acknowledge that ticketshala.com pre-negotiates certain room rates with various ticketing service operators to facilitate the booking of reservations and/or ticketing. You also acknowledge that ticketshala.com provides you services to facilitate such booking of reservations and/or ticketing for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated rates we reserved on your behalf by ticketshala.com and the facilitation fee retained by ticketshala.com for our services. You authorize ticketshala.com to book reservations and/or ticketing for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the ticketshala.com services. You agree that your credit, debit card, or bKash will be charged by ticketshala.com and/or its partner affiliated companies for the total reservation price. Upon submitting your reservation and/or ticketing request you authorize ticketshala.com to facilitate the reservation and/or ticketing on your behalf, including making payment arrangements with the service operators.

International Travels

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Ticketshala.com provides “travel advisory” information for your benefit, but has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Refund Policy

If your ticket cancellations are eligible for refund, please read the following terms and conditions to claim your refund:
All refund requests must be submitted as per the cancellation policy of the respective travel or event provider and must be made within 72 hours of the cancellation notice.
All refund requests should be submitted via email to refund@ticketshala.com and will be processed according to the refund policy of that ticket or event provider.
All refunds requests will be processed within 5 business days from the time they are received.
Tickets bought through ticketshala.com are not eligible for refund after the trip has departed, unless the trip was cancelled.

Non-refundable Fees include:
Fees charged by payment gateways, credit and debit cards, mobile payment gateways (e.g. bKash), etc.
Ticket delivery and COD fees

Refunds will be paid through bKash or bank transfer.

Price Guarantee

Price Guarantee checklist:
Did you book your Flight, Car or Tour Package within the last 24 hours?
If you are price-matching a Hotel reservation, is your check-in date at least two days from today?
Are the travel dates the same?
Is the site where you found the lower price in English?
Is the lower price in U.S. dollars or Taka?
Does the hotel's room type, rate, and cancellation policy match the hotel portion of your ticketshala.com booking?
Does the airline's cabin class, booking code (see Terms & Conditions), and cancellation policy match the flight portion of your ticketshala.com booking?
Are the launch details the same (length of launch, launch provider, cabin class, etc.)?
Are the activity details the same (date, time, etc.)?
Are the details of each part of the fully paid tour package the same—the details of the flight, hotel, activity, and/or car rental?

In the unlikely event that you find a lower rate on another Bangladesh based website within 24 hours of booking with ticketshala.com, we will credit or refund to you the difference in price. In addition, we will credit your myticketshala account with 25 points good on a future booking of any ticketshala.com travel or event.

This Price Guarantee is subject to the terms and conditions listed below:
Travel must be completed in accordance with the booked itinerary to be eligible to receive the coupon, refund or credit.
Changed or cancelled bookings are not eligible to receive the points. Points will be added to your account within 3 to 4 weeks after your qualifying travel itinerary has been completed.
To collect the points, you must have a myticketshala account with an associated email address and password combination. If you booked using a guest account, the guarantee does not apply.
You must notify ticketshala.com of a claim within twenty-four (24) hours after your ticketshala.com booking. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. Bookings made within twenty-four (24) hours before travel commencement do not qualify.
Price Guarantee is available only for exact itinerary matches and does not apply to partial bookings, group packages or similar bundled pricing, special coupons or similar promotions.
Price Guarantee is not available for bookings on websites where the carrier, property, car rental company, itinerary or similar booking details are unknown until after purchase.
You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
Comparison rates must be available to the general public online. Price Guarantee applies only to prices both advertised and available to the general public on an English-language website.

Verification of Claims: All requests, including receipts, are subject to verification by ticketshala.com. ticketshala.com will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by ticketshala.com personnel. Nor will ticketshala.com verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.

Verified requests will receive a credit to the credit card used for the booking, within approximately 7-10 days of verification.

Limits:
One (1) issuance of 25 myticketshala points per entire booking
100 points per customer per calendar month (regardless of the number of accounts used by the customer or the number of bookings made by the customer).
Points cannot be sold or transferred

Changes: ticketshala.com reserves the right in its sole discretion to modify or discontinue the Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee.

No change in the Price Guarantee program will affect any coupon that has already been issued to you. The failure by ticketshala.com to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.

No Change or Cancellation Fee Policy

In case you need to change your plans, ticketshala.com doesn't charge you any fees or penalties to change or cancel flights, hotels, tours, transportation and/or events! There are NO ticketshala.com change or cancel fees, however, the Travel, Transportation or Event Supplier (airline, hotel, bus, launch, movie theater, concert, etc.) may impose a change or cancel fee.

Indemnification

You agree to defend and indemnify the ticketshala.com, ticketshala.com partners, affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these terms and conditions or the documents referenced herein; and/or your violation of any law or the rights of a third party; and/or your use of this Website.

Links to Third-party Sites

This Website may contain hyperlinks to websites operated by parties other than ticketshala.com. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software Available on this Website

Any software that we make available to download from this Website ("Software") or through any mobile application, including the ticketshala.com mobile application (the "Mobile Application") is the copyrighted work of the ticketshala.com and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non- exclusive, nontransferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these terms and conditions, and for no other purpose.

Currency Converter

If a currency converter is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but ticketshala.com and its Affiliates, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

Bank and Credit Card Fees

Some banks and credit card companies impose fees for domestic and/or international transactions. If you are making a booking from our Site using your debit or credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bankcard statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your debit or credit card is located outside of Bangladesh. Booking international travel may be considered to be an international transaction by the bank or card company, since ticketshala.com may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

Copyright and Trademark Notices

All contents of this Website are ©2016 ticketshala.com. All rights reserved. ticketshala, ticketshala.com, JAMA, JAMA Innovations and others are either registered trademarks or trademarks of ticketshala.com in Bangladesh, the United States, and/or other countries. Other logos, products and company names mentioned herein may be the trademarks of their respective owners. ticketshala.com is not responsible for content on websites operated by parties other than ticketshala.com If you are aware of an infringement of our brand, please let us know by emailing us at legal@ticketshala.com.

Account Termination

In accordance with the local and international digital copyright laws and Digital Millennium Copyright Act ("DMCA") and other applicable laws, ticketshala.com and at its sole discretion may terminate subscriber(s) or account holder(s) who are deemed to be an infringer and/or repeat infringers. In appropriate circumstances ticketshala.com may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.

Notice of Infringing Material

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice to legal@ticketshala.com that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
1. A clear identification of the copyrighted work you claim was infringed.
2. A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
3. Your address, email address and telephone number.
4. A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
6. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Counter Notices

If material you have posted has been taken down, you may file a counter-notification by email to legal@ticketshala.com or regular mail that sets forth the items specified below. You may want to seek legal counsel prior to doing so. Please include the following details:
 1. Identification of the specific content that was removed or disabled and the location that content appeared on ticketshala.com’s Website. Please provide the URL address if possible.
2. Your name, mailing address, telephone number and email address.
3. A statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which ticketshala.com may be found, and that you will accept service of process from the party who reported your content, or that party’s agent.
4. The following statement: "I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification.”

Changes to this Agreement

ticketshala.com may change the terms and conditions of this Agreement from time to time without any prior notice. Notices will be considered given and effective on the date posted on to the "Service Announcements" section of ticketshala.com’s website. Such changes will become binding on you, on the date posted to the ticketshala.com website and no further notice by ticketshala.com is required. This Agreement as posted supersedes all previously agreed to electronic and written terms and conditions, and supersedes any written terms provided to you previously.